How can we help?
Need help with a ride, your account, a payment, or the Go With JT app? You’re in the right place. Our support team is here to help get you where you need to go.
What do you need help with?
Whether you’re planning a ride or already on the road, we’re here to help.
Booking & Ride Help
Get help with ride requests, scheduled transportation, pickup information, destinations, stops, or changes to a ride.
Account & Sign-In
Having trouble accessing your account or using your Go With JT profile? Contact us and we’ll help you get back in.
Payments & Receipts
Questions about a fare, payment, receipt, or other ride-related charge? Send us the details so we can review it.
Pickup & Trip Issues
If you have a problem involving a pickup, destination, active ride, or completed trip, our support team can assist.
App & Technical Support
Report problems with the Go With JT app, notifications, account features, or other technical issues.
Something Else?
Not sure which category fits? That’s okay. Tell us what happened and provide as much detail as possible so we can help.
Still need help?
Email Go With JT Support with your name, the email associated with your account, and a brief description of what you need help with. For ride-related issues, include relevant trip details when possible.
support@gowithjt.comThis is the official support page for the Go With JT mobile and web application. For assistance with the app or your Go With JT account, contact support@gowithjt.com.